Reviews

Reviews

C M Custom Pool Design
4.7
Based on 54 reviews
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pedro antunes
pedro antunes
11:04 27 May 21
After making 4 phone calls to this company within the last 4 weeks I am still waiting for a phone call. I made it know... that I was from out of town and had limited time in town, that's why i called a month in advance to get an appointment for a quote. Since I am aware they are over a year out in breaking ground so I wanted to get the ball rolling. Every time I call they apologize and can't explain why Cliff hasn't called me back yet. Then they promise he will call and he never does. So how can you trust a company that can't even call you back... So I will be deciding between Ohanu Waters and Waterside pools.read more
gail guthinger
gail guthinger
01:04 04 Mar 21
We hired Cm custom pools to build our pool for us. They did quality work. Everyone professional and helpful. The pool... surpassed our expectations. They completed the job ahead of schedule. Their pricing is competitive without sacrificing quality. Thank you to the entire staff for answering our questions and always being there for us.read more
Brendan Jewiss
Brendan Jewiss
19:08 01 Feb 21
Awesome friendly staff, very insightful a lot of options to choose from.
Michael Reynolds
Michael Reynolds
15:05 11 Jan 21
After visiting office was present with a great experience. Jason was very helpful and provided us with a CAD 3-D... rendering that showed us how the pool will look when finished. Wish we could get pool installed sooner, but they are swamped will work. All in all it was a learning experience and impatiently waiting.read more
Nicole Thomas
Nicole Thomas
12:56 28 Oct 20
I cannot begin to express how wonderful CM Custom has been in designing, installing and now caring for our pool. We... were dismayed at first when it was taking longer than hoped for (Jason was honest and said 6 month time frame), but honestly, the real hold up was only with permitting. Once permits were approved, they really knocked it out! Jason, Dan, David, and Will have all been amazing! We started to compare ourselves to another pool that broke ground about 2 weeks before ours did and feel sad, but that pool is still being worked on (half the size of ours) while we are already swimming in ours! The whole team is amazing and you can't go wrong signing with CM Custom! I completely recommend them! We LOVE our CM POOL!read more
Helen Adams
Helen Adams
18:55 20 Jul 20
We have had CM Pool Designs for many years. He redid our pool in The Trails, did a beautiful job refinishing pool,... installed pavers on pool deck. At that time they did not offer monthly pool service So we hired several other local companies to care for the pool, all of which were terrible. We had a black bottom pool with salt water filtering system installed by C.M., finally after much aggravation with other local pool services C.M. finally agreed to send someone monthly. Truthfully, we wouldn’t have anyone else. Since then we moved, new owners didn’t want to use C.M., funny they are now!At our new place we had our pool redone and continue monthly service with C.M. The reason we stay with C.M., I watched others we hired as they did nothing, pool was deteriorating; C.M. has always answered our calls, sent someone out immediately to check on a potential problem, is honest, gives good advice and does a great job.We just wouldn’t have anyone else after some 10-15 years experience with them.read more
Russell Gaw
Russell Gaw
00:07 20 Jul 20
Amazing company!! Really involved every step of the way..
Wambui Mungai
Wambui Mungai
18:55 17 Apr 20
Having CM Custom pool Design as my monthly pool maintenance Company is the best decision I ever made. They are... absolutely efficient and so reliable. They go above and beyond to do the best for their clients. Since I became their customer, my pool looks so much cleaner and they have fixed so many problems I had in the past. I like that they leave an invoice letting me know what was done at each visit including the chemical numbers. I actually had a neighbor comment to me just a few days ago how she always sees my “pool guy” every Thursday cleaning my pool. She said, “ He really does clean that pool for sure. He works at it and it’s impressive. If I had a pool I would hire him right away”. I would highly recommend this Company to everyone. I thank God my friend Heidi referred them to me.read more
Ren
Ren
20:30 19 Feb 20
CM went above and beyond for us to meet an impossible deadline given by the finance company....they not only met the... deadline but did so without cutting corners and maintaining high quality work standards. They are by far the best pool company in town. I recommend them 100% to anyone wanting a pool. During the design process Jason listen to our needs and made our dream a reality. During the construction process Dan went above and beyond to make sure we knew what was going to happen and when.... always keeping in mind our crazy deadline.read more
Philippe Morgese
Philippe Morgese
02:57 24 Jan 20
I'm so thankful to have had the opportunity to meet Jason from CM. He helped us figure out exactly what we needed and... he kept our budget in mind. CM was recommended to me and now it's easy to see why. Thank you!read more
Dona Manuck
Dona Manuck
20:22 08 Nov 19
I cannot say enough about my experience this week. We are purchasing a house with a pool. I have always wanted a... pool, never have had one, and am clueless about how they work. From my first phone call to the company, to David who inspected the property today....professional, pleasant, kind, knowledgeable, patiently answered my many questions.....all were great. Will definitely be using them to service the pool as well as tell everyone how good they are.read more
Samuel Baker
Samuel Baker
00:26 06 Sep 18
Just want to thank Coby, Kris, and Chris for such an excellent experience remodeling our pool. I did my research before... choosing the company for the job and from the onset they made everything right. No pool remodel job is going to go 100 percent smooth and there are always unforeseen issues. Coby was always accessible and made sure that my 100 percent satisfaction was his priority. Even when I didn't consider how removing the screen/aluminum would impact the job, the guys made sure that nothing was done incorrectly. In fact, when we had to put in new load bearing posts for the roof, which was not in the original estimate, they didn't even send me a bill for the additional time and materials. Again, thank you everyone at CM Pools!read more
Charlie Trader
Charlie Trader
15:24 27 Dec 17
i couldnt be more pleased with the service, quality and customer care that coby and the crew displayed from day... one...from the first meeting with coby and getting a quote to the help he gave me after the hurricane..the secret to a successful business is quality work and great customer care...you get both from cm custom pools...i would recommend them to everyone even considering a pool...you wont be sorry...i simply cant thank them enough for a job well done and customer service second to none..great investmentread more
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